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FAQ

We answer your questions

The following sections provide answers to questions you might have regarding the PFERDSHOP. If you have any further questions, we would be pleased to assist you personally.

You can contact our Customer Service team by telephone on +31 76 593 7090 or via e-mail at info-nl@pferd.com .

Registration and login

How can I register in the PFERDSHOP?
How can I log in to the PFERDSHOP?
What can I do if I have forgotten my password?
How many users can register?
Can I order products from PFERD without logging in?

Orders and deliveries

How can I see whether an item is currently available?
How can I reorder an item?
Why can I not order a particular item in the PFERDSHOP?
Can I provide a different delivery address when placing an order?
Where can I check the status of my order?
Where can I track my package?
How can I order a custom-made product?
Can I access my order confirmation/invoice again?
How can I change or cancel my order?
How can I order spare parts?
How can I request a quotation?
My item has been on back order for longer than was stated on the order confirmation. Where can I find out more information?
Where can I see my customer-specific prices?
I have registered in the PFERDSHOP but my individual prices are not shown. Why is this?

Payments

What payment methods can I use to pay in the PFERDSHOP?
How do I redeem a voucher code?
What can I do if my voucher code does not work?

Services and features

Can I also find and order products using my own individual customer material number?
I would like a consultation. Who can I speak to?
I maintain my items and requirements in an Excel list. Can I use it to place orders in the PFERDSHOP?
Can I scan the EAN code on my PFERD tool in order to obtain further information?
How can I find the best tool for my circumstances?
How can I calculate fits and tolerances?
How can I calculate the ideal rotational speed?
What is the Tool Manual?

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